Bridging People, Design, and Information
I’m Alex Paulson, a Technical Communication and Information Design student at the University of Colorado Colorado Springs, pursuing a B.A. I currently work in the mental health field for Aetna, where I help members and providers navigate healthcare and behavioral health services with clarity and compassion. With over four years of experience in customer experience, communication strategy, and user-centered design, I combine empathy and technical precision to make complex information accessible. I’m interested in roles as a Technical Writer, UX Researcher, or Content Designer, where I can merge my communication expertise and design thinking skills to improve how people interact with information.
Professional Experience and Skills
My professional background spans healthcare communication, content strategy, and user experience research. At Aetna, I manage sensitive information and deliver clear, supportive communication to members seeking mental health resources. Previously, I led recruitment and communication initiatives at CarMax and supported content management projects for Habitat for Humanity of the Pikes Peak Region and PPORA. These experiences strengthened my skills in research synthesis, document design, and audience analysis.
Core Skills and Knowledge
Technical Communication | UX Research | Information Design | Adobe Creative Cloud | Figma | Canva | Content Strategy | Accessibility | Usability Testing | Plain Language Writing
Education
University of Colorado Colorado Springs (UCCS)
B.A. in Technical Communication and Information Design — Expected 2026 | GPA 3.9
Professional Timeline
2019–2021: Automotive Technician – CarMax
2021–2024: Talent Acquisition and Team Lead – CarMax
2024–Present: Mental Healthcare Associate – Aetna
2025–2026: UX and Content Strategy Projects – UCCS